Englischsprachiges Buch

Written by Ernest Brewster, Richard Griffiths, Aidan Lawes and John Sansbury, this guide introduces ITIL both to Foundation examination candidates and to people who require a practical understanding of ITIL. The authors have used their collective experience to help readers understand ITIL, not just memorise it. The book is also a must-have for service managers who need to develop an appreciation of the subject in order to build expertise of real value to their organisations.

Details: http://www.bcs.org/content/conWebDoc/34656