itSMF Germany

IT Service Management: A Guide for ITIL V3 Foundation Exam Candidates

Artikel-Nr.: 233
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Englischsprachiges Buch

Written by Ernest Brewster, Richard Griffiths, Aidan Lawes and John Sansbury, this guide introduces ITIL both to Foundation examination candidates and to people who require a practical understanding of ITIL. The authors have used their collective experience to help readers understand ITIL, not just memorise it. The book is also a must-have for service managers who need to develop an appreciation of the subject in order to build expertise of real value to their organisations.



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